Frequently Asked Questions
While we’re always happy to answer your questions, why not take a quick look at our FAQs below to see if the answer is here.
How many times can I visit before I have to join?
As many times as you like! You are always welcome to visit us without becoming a Member but if you do start to attend regularly you might want to consider joining as it will save you money on our regular monthly meetings and events.
To find out more information on Membership, click here.
Can I join if there is another business with the same products and services as mine?
An emphatic yes to that one!
We are happy to welcome those from the same industry or profession as members and don’t operate an exclusivity policy as we strongly believe in choice and that there is plenty of business available in our local market.
In other places I have visited people can bring and display a stand or banner. Can we do this in the Chamber?
One of the perks of membership of the Chamber is that you can bring display material to our events. We are very happy for members and guest speakers to bring a banner to display and also encourage all attending to make sure they bring plenty of business cards and promotional literature.
Is there an opportunity to deliver a small presentation at some time?
We are always pleased for our members to tell us more about their business products and services. We also invite guest speakers on specific subjects of local interest or general business interest, or from charities or social enterprises.
Please let Keely, the Chamber Secretary on email@example.com, know if you are interested in presenting.
Can we bring some of our products to display at the meeting?
We encourage all attending to make sure they bring plenty of business cards and promotional literature as well as samples of their products if appropriate.
Edible products are especially welcome!
Why are you insisting on going through PayPal?
Like all organisations we are constantly reviewing our processes to streamline and reduce the cost of administration.
Suffolk Chamber has made us a generous transitional grant for a period of three years to ease the financial impact of the change in relationship.
We want to keep both the cost of membership and the cost of attending events as affordable as possible, and we will achieve this by using safe and secure online payment methods, such as PayPal.
My organisation doesn’t use PayPal – how can you handle this?
We can accept bookings for breakfast via email provided that payment is made on the day by cash or cheque.
We do this on the understanding that bookings cancelled less than 48 hours before the event (including no-shows) must be paid for, and there will be a £2 surcharge added to any invoice we have to send out to obtain payment.
I want to join as a member but don’t want to go through PayPal – can I still join?
Yes, of course!
Just go on-line and fill out the membership form, submit it, then when you are redirected to the payment page follow the instructions for direct bank or cash/cheque payments.
My organisation requires an invoice for any payment – how can you handle this?
If your organisation will not pay without an invoice, there will be a surcharge, currently £2, added to each invoice as part of the administration charge for issuing the invoice and reconciling subsequent payment.
As you will realise, this is a purely nominal amount which in no way reflects the true cost to us of invoice payment.
We fully understand the requirements of larger organisations, and the Treasurer will be delighted to discuss any way to pay that will be mutually beneficial and administratively effective.
What if I change my mind about membership?
We offer no-questions-asked refunds to all customers within 30 days of your purchase. If you are not satisfied, then simply send us an email and we will refund your purchase right away. Our goal has always been to create a happy, thriving community. If you are not thrilled with your membership or are not enjoying the experience, then we have no interest in forcing you to stay an unhappy member.
I’m an EEP member of Suffolk Chamber/ member of another local chamber – do I get Stowmarket Chamber member rates?
Unfortunately, not. However our membership rate is excellent value, so why not consider joining us?
What is the change in Stowmarket Chamber status?
Click here for a copy of the information sent to relevant Suffolk and Stowmarket Chamber members about the change to our ‘Linked To’ status with Suffolk Chamber of Commerce.
If you can’t find the answer to your question in our FAQs, then please email the Chamber Secretary, Keely Taylor at firstname.lastname@example.org, call her on 01449 770965 or simply fill in the form below: